Shipping policy

Shipping Policy

Free shipping on all orders. No minimum purchase required.

1. Deliverable Area
We ship to the United States, the United Kingdom and internationally, including most other countries.

2. Order Delivery Time
Daily order cut-off time: 9:00 AM UTC−5. Orders placed after this time are processed the next business day at earliest.
Order processing time: Approximately 1-6 business day.
Delivery time: Approximately 7–16 business days for US and UK orders. International orders may take up to 21 business days.
Total delivery time: Usually 8–27 business days for all orders depending on your location.

3. Tracking
Once your order has shipped, we will email you a tracking number. Please allow 24–48 hours for tracking information to update.

4. Address Changes
Once an order has shipped, we are unable to change the delivery address. Contact us at support@rationalsteel.com within 24 hours of placing your order.

5. Delivery Delays
Contact us at support@rationalsteel.com if your order is significantly delayed.

6. Order Cancellations
Contact us as soon as possible at support@rationalsteel.com, full refund if not yet dispatched.

7. Customs and Import Duties
Import duties or customs fees may apply to international orders and are the responsibility of the customer.

8. Missing Items
Contact us at support@rationalsteel.com if your order is lost or stuck in customs.

9. Contact Information
Company Name: Rational Steel
Company Address: 18 Rue du Dr Albéric Pont, Lyon, 69005, France
Email: support@rationalsteel.com
Tel: +84 33 520 4438