Refund policy
Refund Policy
1. Refund Eligibility
Refunds are issued once we confirm receipt of a returned item that meets our Return Policy requirements, or in cases of a damaged, defective, or incorrect item.
2. Refund Processing Time
Once we confirm receipt of your returned item, your refund will be issued within 5–10 business days.
3. Damaged or Incorrect Items
Email us at support@rationalsteel.com within 7 days of delivery with a photo. We will ship a replacement or issue a full refund at no cost to you.
4. Late or Missing Refunds
Check your bank account, then contact your card issuer, as processing times can vary. If still missing, contact us at support@rationalsteel.com.
5. Contact Information
Company Name: Rational Steel
Company Address: 18 Rue du Dr Albéric Pont, Lyon, 69005, France
Email: support@rationalsteel.com
Return Policy
Most items sold on Rational Steel may be returned for a refund within 30 days of receiving your order if they meet all applicable return requirements listed below.
1. Return Requirements for Return-Eligible Items
- All items must be in the same condition that you received them — unused, with original packaging.
- When returning items, customers must use a shipping method providing tracking information.
Please Note: Items returned without authorization will not be accepted. We are not responsible for any lost return shipment.
2. Non-Returnable Items
Items damaged or lost due to customer misuse are non-refundable.
3. General Return Process
Return Method: By Mail
Initiate a return: Please email us at support@rationalsteel.com with photos of the item and your order number. Our customer service team will determine the eligibility of your return request within 2 business days.
Ship the item back: If your return is accepted, we'll send you return instructions and you should return the item using your own shipping label.
4. Return Charge
If the return is due to our error (such as an incorrect or damaged item), we will provide a full refund, including return shipping costs, at no cost to you.
If the return is due to the buyer's preference (such as not wanting the item or ordering the wrong product), the customer is responsible for return shipping costs.
5. Our Terms of Service
This website is operated by Rational Steel. Throughout the site, the terms "we," "us," and "our" refer to Rational Steel. For more information, please view our terms of service policy.
6. Company Information
Name: Rational Steel
Founder Address: 18 Rue du Dr Albéric Pont, Lyon, 69005, France
Email: support@rationalsteel.com
Note: Returns are coordinated by email. Please contact our support team before shipping anything back.
7. Contact Us
Do you have any further questions regarding your return? Contact our customer service team by email: support@rationalsteel.com